The following article is just my opinion on the flat rate system. After being involved with automobiles for just shy of 30 years I have seen a lot of things change in the retail auto repair business. As a matter of fact I have seen huge changes in the world that surrounds this ecosystem.
I could write an entire article on just how the automobile has changed in the last 30 years and maybe I will in the near future. But not only has the car changed but so has the people who drive them and the tools used to fix them. The economy has changed as well. The way that businesses conduct themselves has also changed over the years. But one thing has not changed since I’ve been in the business of auto repair and that is the flat rate system.
Sure a few shops pay mechanics by the hour but by and large dealerships and aftermarket repair centers are still sticking to some type of flat rate system to compensate mechanics. What I don’t understand is in this modern environment of adapting and changing to better service customers why this antiquated system still remains. In my opinion it’s stopping this business from evolving into a customer focused and value driven service that people could embrace instead of loath. Continue reading





