Auto repair scam artists
I can’t help but break into a story about one of the sharpest most evil service advisor’s I ever met. This man would go through your vehicle and find out as much as he could about the vehicle owner.
He would look for bank statements past due bills and any thing he could get his hands on to find out what your financial position was. He would go through the trunk, the glove box under the seats he was relentless.
One time he came out to my bay and started going through a vehicle and I asked him what he was doing. His reply was making us money. Then He yelled out bingo. I said what did you find.
He said the best thing of all a baby seat and baby toys. He then said this vehicle needs brakes. I said I didn’t look at the brakes yet. He said it didn’t matter what it needed it only mattered what they were getting.
Most people are scammed at some point by the auto repair business
Now in this case the brakes were about 25% remaining so selling brakes to this person didn’t hurt anyone. But the service adviser asked about the baby to set up the sale for family safety reasons.
If the customer hesitated to buy, the service adviser would explain it was for the safety of the baby and how if she performed an emergency stop the vehicle would take longer to stop with worn brakes and he was looking out for her baby. This guy was a shark and pulled down more than $100,000 a year just for selling service.
I tell you this story so you can be on guard if you run into a shark. The shark will start asking you personal questions while you are waiting for the vehicle to be brought into the shop. Not because he cares about you. He is trying to paint a picture of you so he can find the button he needs to push to make a sale. And do not forget to clean out the inside of your car including the glove box. You must protect yourself!
Here is a perfect example of the auto repair business hard at work taking money for unneeded repairs. View one of my online auto repair stories here