About
Mark Gittelman is an ASE Certified Master Technician With more than 24 years experience in the automotive repair business. His friends call him MasterTechMark but you can call him your personal auto repair business insider. For more free automotive information visit his car questions website.
I just read through your whole book, and I’m most impressed with the negotiation section right in the beginning. I’ve worked in the computer service industry for my entire career, and the two industries share many many unethical practices.
You kept your negotiation section clear and focused, without turning the reader into a nagging “isn’t there a cheaper way?” person. That’s an important point to make, since annoying nagging customers will receive different service than a customer who demands reasonable quality at a fair price. It’s a hard line to follow, and while your scenario does a great job at that, I feel that it’s worth pointing out.
Thank you for publishing your book. I’m sure you’ve received a lot of negative feedback from shops, but I can honestly say that seeing this book on the counter of any shop would make me feel more at ease going there with my own vehicle.